Shipping policy

Shipping Policy

Last updated: 10 September 2026

Thank you for shopping with Flutter Fu. This Shipping Policy explains how orders are processed and delivered from flutterfu.com.

Australia shipping at a glance

  • Standard delivery: A$9.99 for orders below A$69 after discounts.
  • Free Standard Australia-wide delivery on orders of A$69 or more after discounts. No shipping code is needed.
  • Express delivery: A$15. Express Post is excluded from free shipping, including orders over A$69 and bundle orders.

All amounts are in Australian dollars. Select your delivery service at checkout and review the final shipping charge before payment.

Clearance, bundles and discounts

The A$69 threshold uses your merchandise subtotal after discounts, before shipping. Clearance products and bundles count at the price actually paid, not their original or compare-at value. Complimentary gifts do not add to the qualifying subtotal.

An A$69 bundle qualifies for free Standard delivery when the order remains at least A$69 after discounts. If a discount reduces the order below A$69, Standard delivery is A$9.99 unless you add enough products to reach the threshold.

Product promotions and discount codes do not automatically include free shipping. Any discount applied at checkout can change the subtotal used for the A$69 free-Standard-delivery threshold. Review the final discounted subtotal and delivery charge before payment.

Buying four items does not automatically qualify an order for free shipping. The previous four-item free-shipping and first-order free-shipping promotions are no longer active. The current Standard-delivery threshold is A$69 after discounts.

Estimated delivery within Australia

After dispatch, the current delivery estimates are 3–5 business days for Standard and 1–2 business days for Express. These are estimates, not guarantees, and are separate from the order-processing time below. Choosing Express does not shorten order processing.

Contact

If you have questions about shipping or an existing order, contact us at support@flutterfu.com with your order number.

Order processing

We aim to process orders within 1 to 3 business days after payment is confirmed, unless a product page, checkout page or order email states otherwise.

Orders are not usually processed on weekends or Australian public holidays. During busy periods, product launches, promotions or supplier delays, processing may take longer.

Shipping destinations

We ship to the countries and regions available at checkout. If your shipping address is not accepted at checkout, we do not currently ship to that location.

Shipping rates and delivery estimates

Shipping options, rates and estimated delivery times are shown at checkout where available. Delivery estimates are estimates only and are not guaranteed unless expressly stated.

Delivery times may be affected by carrier delays, weather, customs processing, incorrect address details, peak periods or other events outside our reasonable control.

Tracking

When tracking is available, tracking details will be sent to the email address or contact method provided at checkout after your order has been fulfilled.

Incorrect shipping details

Please make sure your shipping address and contact details are correct before placing your order. If you notice an error, contact us as soon as possible at support@flutterfu.com.

We cannot guarantee that address changes can be made after an order has been placed, especially if the order has already been fulfilled, shipped or handed to a carrier.

Failed delivery, unclaimed parcels and returned parcels

If a parcel is returned to us because the address was incorrect, delivery was refused, or the parcel was not collected, we will contact you about the next steps. Additional shipping fees may apply for resending the parcel.

Lost, delayed or damaged parcels

If your order is significantly delayed, appears lost, or arrives damaged, contact us at support@flutterfu.com with your order number and, where relevant, photos of the parcel and product packaging.

We will review the issue and work with the carrier where appropriate. If the issue relates to a faulty, damaged or incorrect item, our Return and Refund Policy and your rights under Australian Consumer Law will apply.

International orders, customs and import duties

If international shipping is available to your location, your order may be subject to import duties, taxes, customs fees or local charges. These charges are set by your local authorities and are the customer's responsibility unless checkout clearly states otherwise.

Customs processing may delay delivery. We are not responsible for delays caused by customs or local import requirements.

Order cancellations

You may request to cancel an order before it has been fulfilled or shipped. Please contact support@flutterfu.com as soon as possible. Cancellation requests are not guaranteed once processing has started.

Changes to this policy

We may update this Shipping Policy from time to time. The updated version will be posted on this page with the updated date.