Shipping policy
Shipping Policy
Last updated: 25 June 2026
Thank you for shopping with Flutter Fu. This Shipping Policy explains how orders are processed and delivered from flutterfu.com.
Contact
If you have questions about shipping or an existing order, contact us at support@flutterfu.com with your order number.
Order processing
We aim to process orders within 1 to 3 business days after payment is confirmed, unless a product page, checkout page or order email states otherwise.
Orders are not usually processed on weekends or Australian public holidays. During busy periods, product launches, promotions or supplier delays, processing may take longer.
Shipping destinations
We ship to the countries and regions available at checkout. If your shipping address is not accepted at checkout, we do not currently ship to that location.
Shipping rates and delivery estimates
Shipping options, rates and estimated delivery times are shown at checkout where available. Delivery estimates are estimates only and are not guaranteed unless expressly stated.
Delivery times may be affected by carrier delays, weather, customs processing, incorrect address details, peak periods or other events outside our reasonable control.
Tracking
When tracking is available, tracking details will be sent to the email address or contact method provided at checkout after your order has been fulfilled.
Incorrect shipping details
Please make sure your shipping address and contact details are correct before placing your order. If you notice an error, contact us as soon as possible at support@flutterfu.com.
We cannot guarantee that address changes can be made after an order has been placed, especially if the order has already been fulfilled, shipped or handed to a carrier.
Failed delivery, unclaimed parcels and returned parcels
If a parcel is returned to us because the address was incorrect, delivery was refused, or the parcel was not collected, we will contact you about the next steps. Additional shipping fees may apply for resending the parcel.
Lost, delayed or damaged parcels
If your order is significantly delayed, appears lost, or arrives damaged, contact us at support@flutterfu.com with your order number and, where relevant, photos of the parcel and product packaging.
We will review the issue and work with the carrier where appropriate. If the issue relates to a faulty, damaged or incorrect item, our Return and Refund Policy and your rights under Australian Consumer Law will apply.
International orders, customs and import duties
If international shipping is available to your location, your order may be subject to import duties, taxes, customs fees or local charges. These charges are set by your local authorities and are the customer's responsibility unless checkout clearly states otherwise.
Customs processing may delay delivery. We are not responsible for delays caused by customs or local import requirements.
Order cancellations
You may request to cancel an order before it has been fulfilled or shipped. Please contact support@flutterfu.com as soon as possible. Cancellation requests are not guaranteed once processing has started.
Changes to this policy
We may update this Shipping Policy from time to time. The updated version will be posted on this page with the updated date.
