FAQ

Choosing Your Lashes

How do I choose the right lash style for me?

Choose based on the look you want and your eye shape. For a soft everyday look, start with lighter, wispy or natural styles. For fuller glam, choose longer or more dramatic styles. If you are new to false lashes, start with a lighter style that is easier to place and wear.

What is the difference between strip lashes and lash clusters?

Strip lashes come as one full lash band that sits along your lash line. Lash clusters are smaller sections that you can place where you want extra volume or lift. Strip lashes are quick for a full look, while clusters give more control and customization.

Which lashes are best for a natural look?

Natural, wispy or lighter styles usually create the softest look. They add definition without looking too heavy.

Which lashes are best for a dramatic or glam look?

Choose fuller, longer or more layered styles if you want a bold lash look for photos, events or night-out makeup.

Are Flutter Fu lashes suitable for beginners?

Yes, many styles can work for beginners. If you are new to false lashes, we recommend starting with a lighter strip lash, trimming the band to fit your eye, and applying a thin layer of lash glue before placement.

Application

How do I apply strip lashes?

Gently remove the lash from the tray, measure it against your eye, trim from the outer edge if needed, apply a thin layer of lash glue to the band, wait until the glue becomes tacky, then place the lash close to your natural lash line.

Do I need to trim the lashes before applying them?

Some people do. Measure the lash against your eye before applying. If it is too long, trim a small amount from the outer edge. Trim little by little so you do not remove too much.

Is lash glue included?

Please check the product description for the item you are purchasing. If glue is not listed as included, you will need to use your own lash adhesive.

How long can I wear the lashes for?

Wear time depends on the lash style, adhesive, skin type, weather and application. Most false lashes are intended for daily wear and should be removed before sleeping.

Care and Removal

How do I remove false lashes safely?

Do not pull them off harshly. Use a gentle makeup remover or lash adhesive remover to soften the glue, then carefully lift the lash from the outer corner.

Can I reuse the lashes?

Many false lashes can be reused if they are removed carefully, cleaned gently and stored properly. Reuse depends on the lash style, how much glue or makeup is used, and how well they are cared for.

How should I clean and store my lashes?

After removing them, gently remove any excess glue from the lash band. Avoid soaking or rubbing the lashes. Store them in their original tray or a clean lash case to help keep their shape.

Can I sleep, shower, or swim while wearing false lashes?

We do not recommend sleeping, showering or swimming while wearing false lashes. Water, steam, oil and friction can loosen the adhesive and damage the lashes.

Is minor shedding normal?

Yes. A small amount of shedding can happen with false lashes and is considered normal, especially because Flutter Fu styles are designed with a full lash volume. Handle lashes gently and store them in their tray to help keep their shape.

Comfort and Safety

What should I do if my eyes feel irritated?

Remove the lashes and adhesive carefully. Do not continue wearing them if discomfort, redness or irritation occurs. If irritation continues, seek professional advice. If you have sensitive eyes, consider patch testing your adhesive before use.

Can I wear false lashes if my eyes are sensitive, infected, or recovering?

If your eyes feel sensitive or infected, or if you are recovering from an eye treatment, procedure, or irritation, please pause lash use and seek professional advice before wearing false lashes again.

Returns

Can I return lashes if I change my mind?

You may request a change-of-mind return within 14 days of delivery, but for hygiene reasons lashes and beauty items must be unused, unopened and in their original packaging. Opened, used or applied lashes cannot be returned for change of mind. Faulty, damaged or incorrect items are handled under our Return and Refund Policy and your rights under Australian Consumer Law.