Refund policy

Return and Refund Policy

Last updated: 25 June 2026

Thank you for shopping with Flutter Fu. We want you to love your lashes. If something is not right with your order, please contact us at support@flutterfu.com with your order number and a brief description of the issue.

Change-of-mind returns

You may request a change-of-mind return within 14 days of delivery.

To be eligible for a change-of-mind return, the item must be unused, unopened, in its original packaging, in the same condition that you received it, and returned with proof of purchase.

For hygiene and safety reasons, false lashes, lash clusters, lash adhesives, bond and seal products, and other beauty items cannot be returned for change of mind if they have been opened, used, applied, damaged after delivery, or removed from their original packaging.

Customers are responsible for return shipping costs for approved change-of-mind returns. Original shipping fees are not refundable for change-of-mind returns.

Faulty, damaged, or incorrect items

Please inspect your order when it arrives. If your item is faulty, damaged, incorrect, or materially different from the product description, contact us as soon as possible at support@flutterfu.com with your order number and photos of the item and packaging.

Where required under Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement, refund, or reimbursement of reasonable return postage after the issue has been assessed and confirmed.

How to start a return

To request a return, email support@flutterfu.com within the applicable return period. Please include your order number, the item you want to return, the reason for the return, and photos if the item is faulty, damaged, or incorrect.

Please do not send items back without contacting us first. Items returned without approval may not be accepted.

Refunds

Once we receive and inspect an approved return, we will let you know whether the refund has been approved. Approved refunds will be processed to the original payment method. Your bank or payment provider may need additional time to post the refund to your account.

Order cancellations

You may request to cancel an order before it has been fulfilled or shipped by contacting support@flutterfu.com as soon as possible with your order number.

We process orders quickly, so cancellation requests are not guaranteed. If an order has already been fulfilled, shipped, or handed to a carrier, it cannot be cancelled. Once delivered, you may request a return under this policy.

Your consumer rights

Nothing in this policy limits or excludes any rights you may have under Australian Consumer Law or other applicable consumer protection laws.